A conversation about digital balance, paper bills, trust, safety, and the contradictions of ordinary life
When The Mayor began the conversation, the topic was digital balance.
But digital balance is not only about phones, computers, social media, or how many hours we spend looking at a screen.
Sometimes it is about control.
Sometimes it is about safety.
Sometimes it is about trust.
Sometimes it is about irritation, patience, other people, and the small contradictions we carry into modern life.
This was not a conversation against technology.
It was a conversation about what happens when technology enters real life, where people are not perfect, trust is not simple, and balance is not one rule that works for everyone.
I have to say that when I hear the word balance, I do not immediately think only about a cell phone, a computer, the internet, or social media.
I think first about emotional balance.
Maybe this is because I am not exactly a calm person, even if sometimes I may seem calm.
So, for me, digital balance is not separated from the rest of life.
It is also about how we deal with irritation, trust, risk, other people, and our own contradictions.
Paper feels safer
The Mayor asked about the ordinary things: phone, laptop, messages, bills, news, and all these things that now arrive through a screen.
But I began thinking about paper.
I am not a very organised person, but I try to put important documents in a specific place. Most of the time, I can find them again.
The problem happens when I receive a paper and I think:
“Later I will put this in the correct place.”
If I do not do this, later I may have a problem when I need it.
The Mayor spoke about income tax and bills in France, where many things are now digital.
In Brazil, I think we are in a transition phase.
Some bills arrive by email or even WhatsApp. My cell phone bill does not come on paper anymore, but my electricity bill still does.
I prefer paper.
It is not because I hate technology.
It is because, with paper, I feel more control.
If a bill appears inside a banking app and it is the wrong bill, and I pay it by mistake, then to get the money back can become bureaucracy.
With paper, I can see it.
I can hold it.
I can check it in a more physical way.
The Mayor told me that when he pays for shopping with cash, he feels the money disappearing from the budget. He can see the notes and coins going away.
When he pays by card, it does not feel the same.
For me, it is a little different.
I usually know more or less how much money I have in my bank account, and I do not usually carry much cash in my wallet.
So even with money, balance is not one simple rule.
For The Mayor, cash makes spending visible.
For me, paper bills give more control.
Another person may prefer everything in the app.
Maybe the important question is not only whether something is digital or not.
Maybe the question is whether we feel able to understand what is happening.
When digital makes people disappear
Then we spoke about older people.
My mother has two bank accounts, and I manage them for her.
When she needs to withdraw money, I go with her because she does not know how to do it alone. She prefers physical money.
The Mayor said some friends of his mother still do not use online banking and prefer to go to the bank, but now this can be more expensive and also more difficult because there are fewer branches.
I know this problem.
A branch of my bank near me closed a few months ago.
I did not need to go there very often, but sometimes I did. When it closed, I was surprised.
This is one of the strange things about digital life.
Sometimes it is supposed to make things easier, but it makes the human being disappear.
The Mayor remembered going into a bank in England to open an account.
There were five people working there and he was the only customer, but they told him he had to phone a number.
So he walked out.
There are five people behind a counter, but you still have to call someone else.
At the same time, I can understand the other side.
Some banks in Brazil no longer have cashiers. If you need money, you use an ATM.
This may be inconvenient for some people, especially older people, but I also remember a time when bank robberies were common.
Less cash inside a bank can mean less danger.
So, again, it is not simple.
It was almost like looking at a small museum of payment methods: cash, paper bills, bank apps, ATMs, passwords, and messages asking whether it was really you.
It was almost like looking at a small museum of payment methods: cash, paper bills, bank apps, ATMs, passwords, and messages asking whether it was really you.
Convenience depends on where you live
After that, I told The Mayor about something new for me.
I have bought many things online, but until last week I had never bought clothes or shoes on the internet.
Now I have ordered running shoes, and they are supposed to arrive at the end of the week.
I find this a little weird because I have not tried them on.
Even if I have a standard size, the same size can be different from one brand to another.
Maybe this is one of the great unsolved problems of civilisation.
Then The Mayor described online second-hand platforms where private buyers and sellers can use a trusted marketplace.
The buyer and seller do not need to meet directly. The system creates a kind of safety between them.
When he explained this, I thought immediately about trust and safety.
In Brazil, I do not trust selling things through a place like Facebook if the person has to come to my home.
Suppose I publish that I have a fridge to sell.
A person comes to my apartment to inspect it.
How do I know what will happen?
Maybe he wants the fridge.
Maybe he has another intention.
I once had a gas bottle to sell.
I could probably have sold it privately for the full price, but I preferred to sell it back to the company for half the price.
I lost money, but I felt safer.
I did not want a stranger coming to my apartment.
This is important because digital systems do not exist in the air.
They exist inside countries, cities, risks, habits, and fears.
A platform that feels convenient in one country may feel dangerous in another.
A marketplace is not only a marketplace.
It is also the question:
Who knows where I live?
The phone on the table
Then The Mayor asked me where my phone lives during the day.
Normally, it is on the table, a few metres away from me.
If I go out by car, I take it with me.
If I go walking, I often leave it at home because I do not like using my phone in the street.
This means I am not always available.
The Mayor said this is almost old-fashioned.
But, to be honest, not many people contact me.
My mother contacts me. Maybe one person in Curitiba contacts me.
I have some WhatsApp groups, but not many urgent things to solve.
I am not a businessman.
I would say that 90% of what people publish in these groups does not interest me.
Many people send pictures saying good morning, good afternoon, or good night.
The Mayor said maybe these messages are supposed to make people happy, to make them smile.
Maybe.
But I am not convinced.
I almost never send these things.
I think it is better to write directly:
“Hello, Frank, how are you today? I wish you a good day.”
This is more personal than sending the same picture to one hundred or two hundred people.
Maybe the younger generation would say I am miserable.
But my complaint is not against greetings.
I like a real greeting.
My complaint is against a copied greeting that pretends to be personal.
Noise, rights, and other people
Then The Mayor asked whether digital life has made people more polite, less polite, or just polite in a different way.
I think it depends on the person, but in general people are less polite.
For example, in a doctor’s office, if people are reading or quietly texting while they wait, I do not see a problem.
But some people watch movies or listen to music without earphones.
On buses, people speak loudly on the phone.
I find this impolite.
The Mayor asked why people do not respect the space of others nearby.
I said I do not consider myself an example of politeness, but when I do something, I try to think whether I am disturbing someone around me.
I suspect many people do not think this way.
They think:
“It is my right to communicate.”
“It is my right to say what I want.”
“It is my right to do what I want.”
This also happens near my mother’s home.
Some families throw parties every couple of months, and the parties can finish around midnight.
Do they have the right to throw a party?
Yes.
But do I have the right to sleep when I want?
Also yes.
There is the problem.
The Mayor asked whether this behaviour existed before social media.
I think yes.
I do not think social media created it.
The person who uses a phone loudly in a doctor’s office and the person who throws a loud party late into the night may be showing the same behaviour in different forms.
The technology changes the stage, but maybe not the character.
This also appears in the way we send messages.
We want the freedom to send what matters to us.
We also want protection from what irritates us.
We want other people to tolerate our messages.
We do not always want to tolerate theirs.
We complain about noise, and maybe tomorrow we become the noise.
Partial trust
Later, The Mayor spoke about digital security.
Banking apps, financial apps, medical apps, passwords, confirmation messages, warnings that you have logged in, warnings that you changed something, warnings asking if it was really you.
He was not against safety, but he said it can feel as if the system treats the user as guilty until proven innocent.
This made me think about trust.
I asked him whether we have more than six people we trust.
Then I clarified that I meant trust without restriction.
For example, if someone asked me for a signed blank check, who would receive it?
When my mother was in full mental condition, she was the only person I would have trusted that way.
Today, I would not give a blank check to anyone.
This is an extreme example, but it helps to show the point.
Complete trust is rare.
Partial trust is how life works.
When we go to a doctor, perhaps for the first time, we have to trust him partially.
If we trust no one, why go?
But complete trustworthiness does not exist, or at least almost does not exist.
So we live in a paradox.
We cannot trust completely.
But we also cannot live without trusting partially.
Maybe this is also part of digital balance.
The good side of access
The Mayor then imagined a firewall around digital life.
What if I shut down the phone, laptop, internet, and most media?
What if I used only a few radio stations, a few TV channels, and one paper newspaper?
Would that improve my balance, or would it make life more inconvenient?
I said that now it is almost impossible to stay completely outside the digital world.
Paper newspapers are almost gone.
Many services expect you to use an app, a password, or a code.
Without digital access, you would lose contact with what is happening in Brazil and around the world.
Still, I do not want to say I hate digital life.
The Mayor said it is a double-edged sword.
We cannot live without it, but we dislike parts of it.
I think this is true.
He also said that without digital life, he could not speak with me.
This is also true.
There is another side too.
Twenty years ago, maybe I wanted a library with thousands of books.
At some point, I realised this was not practical.
If I moved to another city, it would become a problem.
Today, anyone with a phone or laptop has a library.
This is the good side of the digital world.
Not the bling bling bling of notifications.
Not anonymous abuse.
Not endless passwords.
Not messages that never finish properly.
But access.
Books.
Newspapers.
Language.
Contact with someone thousands of kilometres away.
Of course, we were speaking across continents because technology made the table possible.
Critical, but tolerant
So what is the conclusion?
In Brazil, people talk a lot about critical thinking.
But maybe we have to be critical in almost whatever we do.
At the same time, we have to be tolerant.
If I fought every neighbour who threw a party near me, maybe I would be dead by now.
It is necessary to be critical but tolerant, in a way where you gain more and lose less.
The Mayor called it good manners, balance, respect, and tolerance.
But I also have to remember one more thing.
I can criticise someone whose party finishes too late, and tomorrow it is not impossible that I throw a party and my own party finishes at one in the morning.
Human beings have this contrast between words and behaviours.
We are not perfect.
That is where the digital balance conversation landed for me.
Not with a rule about how many hours to use the phone.
Not with a detox challenge.
Not with a clean conclusion that old things are good and new things are bad.
It landed with my phone somewhere on the table, notifications suppressed because I do not like the bling bling bling.
It landed with paper bills, bank branches, WhatsApp greetings, online marketplaces, blank checks, noisy neighbours, passwords, and the possibility that a person who behaves badly online may behave perfectly well offline.
Digital life did not invent human contradiction.
It simply gave contradiction faster tools.
Maybe our task is not to escape these tools completely.
Maybe it is to handle them with more attention, more suspicion where suspicion is useful, more trust where trust is necessary, and enough humour to admit that the thing I criticise today may be the thing I do tomorrow.
Critical, but tolerant.
Maybe this is balance enough for one Monday.
Social Balance, Fried Potatoes, and the Last Four Pastéis de Nata
Ralf begins with Germany out of the World Cup, wanders through winter soups, anniversary disappointment, hedgehog restaurant rules, cold espresso, Portuguese warmth, and arrives back at football with one dangerous but useful thought: maybe social balance is not only about people. Maybe it is also about how we play, cook, serve, listen, and live.
A Green Shirt on a Mourning Day
The Mayor opened the digital newspaper in the morning and saw the headline: Uruguay had thrown Germany out of the World Cup.
So, of course, the first question was clear.
Why was I wearing green and not black?
Why was I not in Tiefe Trauer, deep mourning, for the German football team?
I said, because this World Cup, these games, they are not my games. I have a heart in my body that likes football, yes, but not this. I like football in the German league. I like HSV. I can watch this. It is not perfect, of course. Maybe it is only a little bit corrupt, but I can still feel something there.
But the big football world, for me, is different. I said to The Mayor that Infantino is, for me, the big corrupt man. The Mayor helped me with the word. Corrupt. I said, yes, corrupt. And before him there was Blatter, also not good, but I had the feeling it did not become better. It became worse.
And I also do not like that the World Cup goes to a land where nobody has a heart for football. For soccer in this meaning. I know, this is my feeling, but I don’t like it.
My wife had a betting community with friends. They give their predictions. I said, no, I don’t like it. They said, you must say something. Okay, I said. Ten to zero.
That was my protest.
Football, but the Wrong Way Around
In many houses, the man watches football and the wife suffers.
In our house, it is a little bit the opposite.
My wife likes the German team. She also likes HSV, but she likes the German team. I cook, and I am not so interested in the World Cup. So The Mayor said, now my wife will be sad, because the motivation to watch football is lower. Therefore I must cook her favourite meal, maybe three times this week.
The problem is: her favourite meal is not for summer.
She likes everything from chicken. Pollo fino, drumsticks, all these things. But one of her real favourite meals is Steckrübeneintopf, turnip stew. And now it is too hot for that. You cannot rescue your wife with turnip stew when the sun is hot.
What Social Balance Looks Like
Then The Mayor changed the topic.
He asked me, when I hear the words social balance, what is the first real-life picture that comes into my head?
A restaurant table? My kitchen? The garden? Friends? My wife? Or maybe a hedgehog walking like he owns the place?
For me, the answer was simple.
My wife. Our evening coffee. Talking about the day.
And friends. Very important. To sit together with friends and talk.
And cooking is social balance too. Cooking is a short holiday at the oven. Not on the oven, because that is maybe too hot, as The Mayor said. But at the oven, yes.
When I cook, it is not only food. It is people. It is time. It is smell, taste, talking, laughing, and asking, “What do you do there?” This is social balance for me.
The Castle Cellar That Was Not a Highlight
Recently my wife and I went out for our wedding anniversary. The restaurant looked very nice. It had a beautiful destination, a nice place, a castle feeling. The first owner had special recipes, and every time we had a nice day in our life, like a birthday or our married day, we went there.
Now there is a new owner. The restaurant is called Genusswerk im Schlosskeller. In my brain, this name says special cooking. Nice cooking. Enjoyment in a castle cellar.
But it was all, only not special.
It was okay. You can eat it. But it was not a highlight.
The first disappointment came with the menu. I looked at it and I did not know what I wanted to eat, because there was nothing I really liked. This was the first time in my life I had this feeling.
The place still looked beautiful, but this beauty came from the old owner. The new owner had the destination, but not the feeling.
For a starter there was only soup or fried potatoes with remoulade. It was hot outside, so I thought, okay, we take the fried potatoes. But when they came, they smelled like fish. Like onion rings, like calamari rings, like something from the beach with remoulade. On the beach this is okay. In this mega destination, no.
The potatoes had a feeling like rubber in the mouth. In Germany I call this Panade nichts Panade. Breadcrumbs, nothing, breadcrumbs. You think you are eating something, but it is not really something.
My wife had a burger. It looked nice, and she said it was very good for a burger. But I do not go to this kind of place to eat a burger. I want half a duck, or a special cut of beef, or something special.
I ordered something like Ratsherrentopf. Normally this is with pork fillet and beef fillet. But there came schnitzel. I know pork schnitzel. I know chicken schnitzel. But beef schnitzel? I had never eaten in my life a Rinderschnitzel. I did not even know this existed.
Then came the bill.
One hundred euros.
For nothing.
I said, no. You can eat this for half the cost in a normal restaurant. If you go to a diner or a burger restaurant and pay fifty or sixty euros, okay. But not one hundred euros for this.
We drank two espressos. They were cold.
For me, this was the end of this action.
Hans Peter and the Beer Afterward
After this restaurant experience, we went for a drink. My wife was driving, because I was drinking. We went to Hans Peter.
Hans Peter is a man who does not need very much money. This is important. He knows his people.
At nine o’clock a tourist came and shouted that he needed a fish roll. A Fischbrötchen. He shouted again. “Hey! I need a fish in a roll!”
Hans Peter said, no, the kitchen is closed.
The man shouted again. Hans Peter said, “No, I can’t hear him.”
Then the tourist left and called him an idiot.
This is sometimes what happens with tourists. They come and think everyone must do everything for them. But Hans Peter had been standing there since eight o’clock in the morning. He was open in that moment only because we were there. Because we come also in wintertime, not only when the sun is shining and everyone wants something.
At ten o’clock Hans Peter said, “Last order, and then I drive home with my bicycle.”
We ordered some drinks. At half past ten he said, “Now I’m driving home.” Somebody said, “Hans Peter, I forgot to order a drink.” He opened again.
At eleven he said, “No, no, now I’m driving home.” And he left us sitting there in his garden with our glasses.
He said, leave the glasses, leave everything. I come in the morning and clear it.
That was fantastic. That was social balance. Not perfect service, but trust. Not a castle cellar, but warmth. Not one hundred euros for a cold espresso, but a special beer from Schleswig-Holstein, Dithmarscher Naturtrüb, very, very good, and a man who knows who you are.
Why Cooking at Home Is Different
The Mayor asked me the difference between cooking at home and being fed in a restaurant.
For me, the problem is convenience food. I don’t like ready-made sauces. Many restaurants use convenience food. They put something in a plastic bag, into the microwave, bing, and the soup is ready.
At home, I want live cooking.
Not always in our inside kitchen, because if everybody sits in the winter garden and I stand in the kitchen, this is not live cooking. Then I am separated. But in my outside kitchen, it is different. People can stand near me. They can look. They can ask me what I am doing there.
I can make barbecue. I have barbecue machines where you can cook on them. People can come outside from the winter garden and be with me in the outdoor kitchen.
This is better than in a restaurant.
And here is the funny anecdote: the Genusswerk was looking for help in the kitchen, or people who have cooking as a hobby. I said to my wife, I have so many ideas to make everything here better. But I am not the chief.
I said to her, I could maybe make the food there better if I only offered one noodle dish with a special noodle sauce from me.
Maybe that is arrogant. Maybe not. But when you love cooking, you cannot sit in a restaurant with cold espresso and rubber potatoes and not think things.
The Hedgehog Restaurant
Then, because Brida cannot stay serious for too long, The Mayor brought in the hedgehogs.
We have five hedgehogs in the garden. He asked me what they would say humans do wrong with social balance.
I think they would say: humans drink too much, eat too much, and work too hard.
Because when we are working, the hedgehogs are sleeping. And when the temperature goes down, they stand up and say, okay, now we drink a little water, eat some special hedgehog food, and live our life.
Then The Mayor asked what would happen if a hedgehog opened a restaurant for humans.
The menu would be special. Grilled mealworms. Soup from the special food. Hedgehog brekkies for humans, because the hedgehog thinks, if it is good for hedgehogs, it is good for people.
The house rule would be: the restaurant opens at ten o’clock in the evening and stays open until six in the morning. An all-night diner.
But there is one problem. Where hedgehogs eat, they also make their business outside. I don’t like it.
This reminded me of my father. On Sundays, when my mother had cooked, my father said, “Now you can make a break, and the children and I clean the kitchen.” My sister always said, “Papa, Papa, I must go to the toilet!” And my father said, “No, you are leaving here, not to the toilet.”
He had a German saying from table to toilet. Vom Tisch auf den Mist. And this is the same with hedgehogs. In the front they are eating, and in the back it comes out.
Social balance, yes. But also house rules.
Eating Without Talking Is Not for Me
The Mayor told me about the Italian detective Montalbano, who likes food and has one rule: when he eats, he does not want to talk.
I cannot understand this.
When you are eating, you have a nice moment in your life. You talk about the meal, the recipe, the smell, the taste. You say, “Oh, it is fine,” or “It is a little spicy,” or “It is a little salty.” You talk about the day, about life, with friends or with a good business partner.
For me, this is a good meal. Not only the food. The talking too.
The Mayor also told me about a monastery where breakfast was in absolute silence. The idea was that, if you do not talk, you focus on the food, and maybe also on the people in the kitchen who prepared it.
I understand the idea, but for me it is not normal.
If I eat a bad meal and cannot talk about it, I become crazy. I am not introverted. I am extroverted. I must talk over this. I must speak with my partner about the meal.
And sometimes, if I say this is a bad meal and five other people say it is a fine meal, then I must think. Maybe I am not normal. Maybe my feeling is different. Or maybe the five people are different.
But I still must talk.
Adriana and the Last Four Pastéis
This is why the Portuguese restaurant is different.
At the castle cellar, the main person stands in the kitchen. You can see him, but he does not really come to you.
At the Portuguese restaurant, Adriana comes out. She is in service, and she comes to you and says, “Hey, what is your life? What do you make?” She talks.
Now I have longer hair, and she said, “Oh, that is not normal for a man, but my man has long hair too.” Then she called him out from the kitchen, and we talked about hair and rings to put it back.
This is very fine.
When we come inside, Adriana knows what we like. Land and sea. Maybe the bestseller. She knows that after lunch we want coffee and pastéis de nata.
One time she said, “I have only four pieces. Do you like them after this?” Yes, yes, yes. And she reserved them for us.
Later the people cleaning the dishes came to us and said, “There are two. Is this for you?” And we said, yes, and we need two espresso. Or in Portuguese, only coffee.
This is not normal in the technical sense. It is better than normal. They know what we need. They remember. They share life with us.
That is social balance.
Back to the World Cup
At the end, The Mayor came back to football.
He said, very carefully, maybe one reason Germany went out of the World Cup is that football is sometimes seen too technically. Too structured. You must do this, you must do that. Maybe there is not enough soul in the game.
It is a dangerous comparison, and we both knew that.
But maybe it is one way to look at it.
The castle restaurant had the technical shape of enjoyment. A beautiful place, a strong name, a concept, a menu, a bill. But not enough soul.
The Portuguese restaurant had Adriana. Hair, coffee, pastéis de nata, remembering what people like, talking like life is allowed inside the room.
Maybe Germany, in some moments, lives for working. And maybe Mediterranean people, in some moments, work for living.
This is not true for everybody. I know many people in Germany who have Mediterranean thinking. And of course, if you are a chef in a kitchen, then work is work everywhere.
But for my life, I think it is better to think a little more Mediterranean and not only German.
Even in northern Germany, where the wind is not always warm, you can have a good time with the right constellation of people.
Maybe the place is not perfect. Maybe the architecture is ugly. Maybe the weather is bad. But if your friends are there, it is home.
And maybe that is the real social balance.
Not the perfect system.
The right people.
The warm coffee.
The last four pastéis.
And sometimes, after Germany is out of the World Cup, not a black shirt, but a green one.