The way we learn has changed so much. Thirty years ago, I relied on books. Now, I ask Sam questions and use his responses to help you speak, and then create mini-exercises for anyone to complete when they have a few spare moments. This week, we covered a range of topics:

On Monday, Ismar posed several philosophical questions, sparking engaging discussions after Sam provided us with some food for thought.

Tuesday was Julia’s turn, and we delved into psychology. By Friday, I had prepared an exercise for everyone to try.

However, on Thursday, Céline changed my lesson plan, asking Sam about travelling to the South of France. This left her husband curious about their plans, while Walter used the opportunity to improve his French vocabulary – even though he primarily wanted to practice English. Sam even offered Alexandre some advice on what to do while his wife and daughters were away. The “French Adventure Awaits” mini course is online for you to enjoy.

Truthfully, this approach is as new to me as it is for everyone else. But it’s enjoyable, intriguing, and most importantly, helpful.

Igor shared an interesting post on LinkedIn earlier this week:

Your customers don’t care about your sophisticated management tools. Fancy dashboards and integration with every platform out there mean nothing if your team can’t respond promptly to customer requests. Advanced educational software and monthly budgets for internal courses are irrelevant if your team isn’t genuinely dedicated to solving customer problems. Complex equity-distribution policies don’t matter if no one is focused on the customer’s success. That’s why I firmly believe every decision should prioritize customer benefits, not management preferences. Focus on delivering a fantastic customer experience and let managers adapt without compromising it.”

We also discussed this topic in our podcast.

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